WEBMART Supplier Fair Trade Agreement

At WEBMART, we always work with suppliers in a trusting partnership. You print and we sell your print. Simple!

The following points define how we work together, our payment terms, and our volume-rebate and early-payment discount schemes.

If you have any questions, please e-mail category.management@webmartuk.com and your category manager will do all s/he can to assist.

  1. Communication. Both of us will communicate in a timely, accurate and proactive way to make the entire process of dealing with each other as enjoyable and efficient as possible.
  2. 2-way reviews. We will review each other's performance on an on-going, regular basis and will continually identify areas to make process improvements to our mutual advantage.
  3. Problems and disputes. If problems arise, we will do our utmost to get a resolution without involving WEBMART's client. In the event of a problem, we will aim to get a resolution (or if not workaround) in place in a timely manner. We will always endeavour to be clear and honest, to reconcile any differences we may have on the root cause(s) of the problems, and ensure that permanent solutions are agreed and put in place. We will strive to avoid disputes, but, in the event they occur, we will endeavour to work through these in a fair and transparent manner.
  4. Audit trail and charges. Both of us will keep records, wherever possible, to allow for audit trails to be carried out on all the main processes that we are involved in trading. We will hold records for at least 6 months following completion of any project, to ensure problems and disputes can be resolved. We will never charge each other for costs that have not been agreed.
  5. Contacts and availability. We will both provide sufficient staff cover during evenings and weekends, to enable projects to be completed on time and in full.
  6. Payment Confirmations and invoicing. WEBMART issues a Payment Confirmation (PC) at the end of every project that details all of the agreed costs incurred on the project. On receipt, you will review and confirm your agreement to the costs, after which you will raise your invoice, quoting our PC number. WEBMART will then pay you to our agreed terms.
  7. Volume rebate. WEBMART's volume rebate scheme with suppliers is as follows:
  8. Rebate agreements work on an annual basis: on the anniversary, WEBMART will calculate and agree the final rebate amount with you and issue an invoice to you for payment.
  9. File copy management. Without file copies, WEBMART has no visibility of the finished product. These are therefore very important to us. They must generally be delivered to your WEBMART point of contact for a project before the project delivers. A Payment Confirmation (PC) will typically only be issued if file copies have been received and approved.
  10. Standard payment terms. Our standard terms are 60 days End of Month and FTA 30 days End of Month, subject to invoices matching WEBMART's Payment Confirmation (PC).
  11. Early payment discount. WEBMART offers an early-payment scheme and, in return, for early payment, WEBMART requires a 2% discount. For invoices received on or by the 10th of the month, we will pay on the 15th of the same month. Invoices received on or by the 20th of the month will be paid on the last working day of the same month.
  12. Information and confidentiality. In accordance with WEBMART's NDA and ISO27001 standards all information and data that we share between each other that is not in the public domain will remain private and confidential between us, unless otherwise agreed in writing. All data shall be deleted from your servers within 3 months of production. Any changes in supplier policies on data need to be given in writing to WEBMART's Information Security Manager for review.
  13. Notice. Agreements need to work for both parties. Should either of us wish to terminate this agreement, we will do so in writing, giving each other 1 months' notice of termination.
  14. Poaching of our employees or workers. WEBMART has invested time and money in recruiting and developing its employees. It wants to protect that investment; you therefore agree with WEBMART that you shall not during the Restricted Period; a) Solicit or endeavour to entice away from WEBMART any of its Key Employees; b) Employ or engage the services of any of its Key Employees. Key Date means the date when you cease providing goods or services to WEBMART. Key Employee means any person employed by or working for WEBMART who, in the 12 months immediately preceding the Key Date; a) had responsibility for and/or dealt with you in the supply by you of goods or services to WEBMART; and/or b) was a member of the WEBMART senior management team. Restricted Period means the date when you first stated providing goods or services to WEBMART and ending 12 months after the Key Date.
  15. FSC/PEFC print jobs. Where WEBMART has supplied the paper, only WEBMART's own COC [FSC = TT-COC-002566; PEFC = BMT-PEFC-0502] must be used on ALL documentation (e.g. invoices, delivery notes). Auditors have reminded us, too, that they reserve the right to inspect printers' premises and procedures for compliance. Please ensure that FULL details of FSC or PEFC identification are put on ALL your print-job documentation not just your COC number(s), BUT ALSO the exact composition of the paper used. This will be either FSC 100%, FSC Mix, FSC Recycled or %PEFC. By agreeing to the WEBMART FTA you hereby acknowledge if Chain of Custody is entered on the supplier evaluation form you have current accreditation to FSC/PEFC. If anything changes to your status you will notify Webmart of any changes within 30 days.
  16. Agreement to the WEBMART's Modern slavery policy attached
  17. All invoices must be sent to finance@webmartuk.com