WEBMART Supplier Fair Trade Agreement ("FTA")

At WEBMART, we always work with suppliers in a trusting partnership. You print and we sell your print. Simple!

The following points define how we work together, our payment terms, and our volume-rebate and early-payment discount schemes.

If you have any questions, please e-mail category.management@webmartuk.com and your category manager will do all s/he can to assist.

  1. Communication. Both of us will communicate in a timely, accurate and proactive way to make the entire process of dealing with each other as enjoyable and efficient as possible.
  2. 2-way reviews. We will review each other's performance on an on-going, regular basis and will continually identify areas to make process improvements to our mutual advantage.
  3. Problems and disputes. If problems arise, we will do our utmost to get a resolution without involving WEBMART's client. In the event of a problem, we will aim to get a resolution (or if not workaround) in place in a timely manner. We will always endeavour to be clear and honest, to reconcile any differences we may have on the root cause(s) of the problems and ensure that permanent solutions are agreed and put in place. We will strive to avoid disputes, but in the event they occur, we will endeavour to work through these in a fair and transparent manner.
  4. Audit trail and charges. Both of us will keep records, wherever possible, to allow for audit trails to be carried out on all the main processes that we are involved in trading. We will hold records for at least 6 months following completion of any project, to ensure problems and disputes can be resolved. We will never charge each other for costs that have not been agreed.
  5. Contacts and availability. We will both provide sufficient staff cover during evenings and weekends, to enable projects to be completed on time and in full.
  6. Payment Confirmations and invoicing. WEBMART issues a Payment Confirmation (PC) at the end of every project that details all of the agreed costs incurred on the project. On receipt, you will review and confirm your agreement to the costs, after which you will raise your invoice, quoting our PC number. WEBMART will then pay you to our agreed terms.
  7. Volume rebate. WEBMART's volume rebate scheme with suppliers is as follows:
    • First £10,000 spend - no rebate payable
    • 2.5% rebate on spend £10,001 - £250,000
    • 3% rebate on spend £250,001 - £1,000,000
    • 4% rebate on spend £1,000,001 - £3,000,000
    • 5% rebate on spend over £3,000,000
    Rebate agreements work on an annual basis: 1st April to 31st March each year, WEBMART will calculate and agree the final rebate amount with you and issue an invoice. WEBMART will contra this invoice to yourselves, where possible on WEBMART's next few payment run's. Where a contra does not look possible, WEBMART will look to you to make payment of the rebate invoice.
  8. File copy management. Without file copies, WEBMART has no visibility of the finished product. These are therefore very important to us. They must be delivered to your WEBMART point of contact for a project before the project delivers. A Payment Confirmation (PC) will then be issued if file copies have been received and approved.
  9. Standard payment terms. Our standard terms from 1st April 2020 will now be Month End plus 30 days from date of invoice, subject to invoices matching WEBMART's Payment Confirmation (PC). NB. WEBMART pay once a month on the last working day of the month.
  10. Early payment discount. WEBMART offers an early-payment scheme and, in return, for early payment, WEBMART requires a 2% discount. For invoices received on or by the 10th of the month, we will pay on the 15th of the same month. Invoices received on or by the 20th of the month will be paid on the last working day of the same month.
  11. Information and confidentiality. In accordance with WEBMART's NDA and ISO27001 standards all information and data that we share between each other that is not in the public domain will remain private and confidential between us, unless otherwise agreed in writing. All data shall be deleted from your servers within 3 months of production. Any changes in supplier policies on data need to be given in writing to WEBMART's Privacy Officer or Privacy Controller (on privacy@webmartuk.com) for review. All suppliers acting as a data sub processor for Webmart’s customers will be required to hold ISO27001 certification, complete the Webmart Data Security Questionnaire and sign up to the Webmart Data Processing Agreement, these documents will be forwarded separately and once signed will be reviewed on a quarterly basis.
  12. Notice. Agreements need to work for both parties. Should either of us wish to terminate this agreement, we will do so in writing, giving each other 1 months' notice of termination.
  13. Poaching of our employees or workers. WEBMART has invested time and money in recruiting and developing its employees. It wants to protect that investment; you therefore agree with WEBMART that you shall not during the Restricted Period; a) Solicit or endeavour to entice away from WEBMART any of its Key Employees; b) Employ or engage the services of any of its Key Employees. Key Date means the date when you cease providing goods or services to WEBMART. Key Employee means any person employed by or working for WEBMART who, in the 12 months immediately preceding the Key Date; a) had responsibility for and/or dealt with you in the supply by you of goods or services to WEBMART; and/or b) was a member of the WEBMART senior management team. Restricted Period means the date when you first stated providing goods or services to WEBMART and ending 12 months after the Key Date.
  14. FSC/PEFC print jobs. If you confirmed you are FSC and/or PEFC accredited on WEBMART's supplier evaluation form, by agreeing the WEBMART FTA you confirm: a) you have a current FSC and/or PEFC certificate number for the location you will print from to enable us to maintain chain of custody; and b) if your FSC and/or PEFC accreditation status changes (i.e.: terminated or suspended), you will notify WEBMART of such suspension or termination immediately and if required by WEBMART, update your profile on WEBMART's systems to exclude FSC and/or PEFC accreditation until such time as the accreditations are no longer suspended or terminated.
    1. Where WEBMART has supplied the paper, only WEBMART's own Chain of Custody (i.e.: FSC = TT-COC-002566; and PEFC = BMT-PEFC-0502) must be used on ALL documentation (e.g. invoices, delivery notes).
    2. Auditors have reminded us, too, that they reserve the right to inspect printers' premises and procedures for compliance. Please ensure that FULL details of FSC or PEFC identification are put on ALL your print-job documentation not just your COC number(s), BUT ALSO the exact composition of the paper used. This will be either FSC 100%, FSC Mix, FSC Recycled or %PEFC.
    3. Where WEBMART requests that you label the product with WEBMART's FSC and/or PEFC license code, you shall return a signed copy of WEBMART's labelling agreement (reasonably agreed between the parties) and ensure your certification body is notified in writing of our labelling agreement and will keep the labelling agreement available for review by the certification bodies, WEBMART confirms it will do the same. You also confirm you will ensure the WEBMART license code will only be used on the eligible products that are subject to the labelling agreement between us.
  15. Agreement to WEBMART's Modern slavery policy attached
  16. Agreement to WEBMART's GDPR statement attached
  17. All invoices must be sent to finance@webmartuk.com